1. Payment & Refund Policy

Effective Date: 01.01.2025
Last Updated: 01.01.2025

Introduction
We value transparency and customer satisfaction. This Payment and Refund Policy outlines our terms for payments, cancellations, and refunds. Please read carefully before booking our services.

1. Payment Terms

Accepted Payment Methods:
We accept payments via:

  • Bank Transfer
  • Credit/Debit Cards (Visa, Mastercard)
  • TWINT
  • PayPal (additional transaction fees may apply)

Payment Deadlines:

  • For standard services: Payment is due within 30 days of receiving the invoice.
  • For custom projects: A 50% deposit is required at the time of booking, with the balance due upon project completion.

Late Payments:
Late payments incur interest at 5% annual as per Swiss law.

2. Refund Policy

  • Eligible Refunds:
    • Full refunds for cancellations made 7 days or more before the scheduled service date.
    • If technical issues prevent us from delivering agreed services, a partial or full refund will be provided.
  • Non-Refundable Payments:
    • Deposits for custom projects are non-refundable after work begins.
    • Delivered media (e.g., photos, videos) cannot be refunded unless defects are proven.
  • Defects or Errors:
    We will:
    • Offer free corrections or replacements.
    • Provide a refund if corrections are not feasible.

3. Cancellation Policy

  • Standard Services:
    Cancellations made less than 7 days before the service date will forfeit any deposits.
  • Custom Projects:
    No refunds once the project is underway unless mutually agreed.

4. Contact Us for Refunds or Issues
To request a refund or report an issue, email us at [Your Email Address] with the subject line “Refund Request.” Please include your invoice number and details of your request.

5. Force Majeure
In case of unforeseen events (e.g., weather, equipment failure), we will:

  • Reschedule the service or
  • Provide a refund if rescheduling isn’t possible.